FAQ's (Frequently Asked Questions)
At M & M Home, we’re committed to making your shopping experience as smooth and enjoyable as possible. Below are answers to some common questions. If you don’t find what you’re looking for, feel free to reach out to us via our contact page.
How can I place an order with M & M Home?
You can place an order directly through our website by browsing our collection of home furniture, décor, and accessories, adding items to your cart, and completing the secure checkout process.
What is the delivery time for my order?
We offer free Economy Delivery within 5–8 business days on all orders, or you can choose Standard Delivery for faster shipping in 3–4 business days at a flat rate of £15. Please refer to our Shipping Policy for full details.
How do I track my order?
Once your order has been shipped, you’ll receive a tracking number via email. You can use it to monitor your shipment status. If you have an account, you can also track your order through your dashboard.
Can I change or cancel my order after it’s been placed?
If you need to modify or cancel your order, please contact us as soon as possible. We process orders promptly, but we’ll do our best to accommodate your request before dispatch.
What should I do if my item arrives damaged?
Please contact our customer service immediately and provide clear photos of the damage. We’ll assist you with a return, exchange, or refund as quickly as possible.
Do you offer gift cards?
Yes! We offer digital gift cards in a variety of denominations. They make great gifts for any home enthusiast and can be used toward any purchase on our website.
What is your return policy?
We offer a 30-day return window for most items, as long as they are unused and in their original condition. For full details, please visit our Return & Refund Policy.
How can I contact M & M Home for assistance?
You can reach our customer support team through our Contact Page. We’re here to help with any questions or concerns you may have.